elliott - How Customer Service Surveys Can Help Your Business

Posted on 2012/03/03, 12:14 am, by shopper, under Business.

Call Centre Consultancy Sydney

There are numerous ways through which your customers can be asked about their call centre services experience. The most direct approach is for customers to be queried as they are about to leave your office, making this the face-to-face method. The next method is by way of a phone call, assuming that you have their permission and phone number. This usually occurs after you have already concluded business with them or vice versa. The third option would simply be to mail your customers a questionnaire, which is a long-used method of delivering a customer service survey. Another alternative to this third option would be, since this is the 21^st century and all, to just e-mail them the customer service survey. Before sending them the actual e-mail survey, you should perhaps ask their permission through a preliminary e-mail to see if they are interested at all.

You can learn more about customer service surveys, audits, kpi?s and outsourcing by dealing with the right Pro?s when it comes to call centre consultancy in the customer industry

Shopper

Source: http://www.shoppernews.us/customer-service-surveys-business/

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